Terms and Conditions

Welcome to NivaCall.

These Terms and Conditions outline the rules and regulations for the use of the NivaCall website and the general terms that may apply to NivaCall services, including call center services, call answering, remote secretarial services, appointment management, message handling, customer support, reporting, and related communication services.

The NivaCall website and services are operated by Mediatop Advertising Ltd, a company registered in the Republic of Cyprus under company registration number HE423004.

By accessing this website, submitting a form, requesting information, accepting a proposal, purchasing a service, or using any part of the website or services, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, please do not continue to use the NivaCall website or services.

1. Who we are

NivaCall is operated by Mediatop Advertising Ltd.

Registered office: Kerkyras 16, Agios Dometios, 2369, Nicosia, Cyprus

Company registration number: HE423004

Contact email: info@mediatopcy.com

NivaCall provides call center services, call answering services, remote secretarial services, telephone customer support, appointment management, message handling, business call support, and related communication services for professionals and businesses.

2. Use of the website

You may use this website for lawful purposes only.

You agree not to use this website in any way that may damage, disable, overload, or impair the website, interfere with other users, attempt to gain unauthorized access to any part of the website, or use the website for fraudulent, misleading, harmful, or unlawful purposes.

You must not copy, scrape, reproduce, republish, sell, rent, sub-license, redistribute, or commercially exploit any content from the website without prior written permission from Mediatop Advertising Ltd.

3. Website information

The information provided on the NivaCall website is for general information, promotional, and business purposes.

We make reasonable efforts to ensure that the information on the website is accurate, complete, and up to date. However, we do not guarantee that all content will always be free from errors, omissions, or outdated information.

NivaCall reserves the right to update, modify, remove, or correct website content at any time without prior notice.

4. Services

NivaCall may provide services including but not limited to:

Call answering services.

Remote secretarial services.

Telephone customer support.

Appointment scheduling and appointment management.

Message taking and message forwarding.

Call notes and call updates.

Email, SMS, or app-based notifications.

Monthly or periodic call reports.

Business call support.

Support for professionals, clinics, offices, service providers, and businesses.

Any specific service, working hours, call volume, package, fee, scope, response process, reporting method, and communication channel will be described in the relevant proposal, offer, agreement, invoice, package description, or written communication.

If there is a conflict between these Terms and Conditions and a signed agreement or approved proposal, the signed agreement or approved proposal will prevail for that specific service.

5. Proposals and acceptance

Any proposal, offer, quotation, or service description provided by NivaCall is valid only for the period stated in the proposal.

If no validity period is stated, the proposal may be withdrawn or revised at any time before acceptance.

A service may be considered accepted when the client confirms acceptance in writing, signs an agreement, pays a deposit, pays an invoice, completes onboarding, or instructs NivaCall to begin providing services.

NivaCall reserves the right to refuse, cancel, or discontinue services where the requested work is unlawful, misleading, abusive, discriminatory, unethical, or incompatible with our professional standards.

6. Fees and payments

Fees will be stated in the relevant proposal, package, invoice, agreement, or written communication.

Unless otherwise agreed in writing, fees must be paid according to the payment terms stated on the invoice or proposal.

NivaCall may require a deposit, upfront payment, monthly subscription, monthly retainer, package payment, or full payment before starting or continuing services.

Late payments may result in service delays, suspension of call handling, pausing of appointment management, withholding of reports, or termination of the service.

The client remains responsible for any third-party costs, including but not limited to telephony charges, call forwarding costs, SMS charges, software subscriptions, CRM costs, calendar tools, app fees, integrations, and other platform charges, unless otherwise agreed in writing.

All prices may be subject to applicable taxes, where required by law.

7. Monthly services and packages

NivaCall services may be provided on a monthly package, subscription, retainer, or custom agreement basis.

The exact scope of work, service hours, call volume, call handling process, appointment process, reporting method, response expectations, and communication channels will be defined in the relevant proposal or agreement.

Unused calls, minutes, services, hours, or package allowances may not automatically roll over to the next month unless this has been agreed in writing.

NivaCall may pause or suspend monthly services if payment is not received on time.

Either party may terminate an ongoing monthly service according to the notice period stated in the relevant proposal or agreement. If no notice period is stated, either party may terminate the service by giving written notice before the start of the next billing period.

8. Client responsibilities

The client agrees to provide accurate, complete, and timely information required for the delivery of services.

This may include business details, opening hours, service descriptions, pricing information, staff names, emergency contacts, appointment rules, call scripts, FAQs, calendar access, CRM access, call forwarding setup, telephone numbers, and any other relevant instructions.

The client is responsible for ensuring that the information provided to NivaCall is accurate, lawful, up to date, and suitable for use in communication with callers.

The client is responsible for reviewing and updating NivaCall whenever business details, prices, availability, services, appointment rules, opening hours, contact persons, or internal procedures change.

NivaCall shall not be responsible for errors, missed instructions, wrong information, appointment issues, or communication problems caused by outdated, incomplete, inaccurate, or delayed information provided by the client.

9. Call handling instructions

NivaCall handles calls according to the agreed instructions provided by the client.

The client is responsible for providing clear call handling instructions, including how calls should be answered, what information should be collected, when calls should be transferred, when messages should be taken, how appointments should be scheduled, and what issues should be escalated.

If a situation is not covered by the client’s instructions, NivaCall will use reasonable judgment based on the available information and the nature of the service.

NivaCall is not responsible for any business loss, missed opportunity, complaint, or issue caused by unclear, incomplete, outdated, or inaccurate call handling instructions.

10. Appointment management

Where NivaCall provides appointment management services, the client is responsible for providing accurate availability, appointment rules, service duration, cancellation rules, staff schedules, location details, and any restrictions or requirements.

NivaCall will make reasonable efforts to schedule, modify, or cancel appointments according to the client’s instructions.

NivaCall is not responsible for appointment conflicts, double bookings, missed appointments, cancellations, or scheduling errors caused by incorrect availability, delayed updates, system access issues, client-side changes, third-party calendar problems, or unclear instructions.

11. Call forwarding, telephony, and technical setup

The client may be required to set up call forwarding, provide access to telephone systems, or follow technical instructions for the service to operate correctly.

NivaCall is not responsible for issues caused by telecom providers, internet providers, call forwarding failures, network outages, incorrect setup, device problems, third-party systems, software errors, or technical issues outside our reasonable control.

The client remains responsible for maintaining their own telephone numbers, telecom contracts, call forwarding settings, internet connection, and related systems unless otherwise agreed in writing.

12. Reports, notifications, and app updates

NivaCall may provide call updates, appointment updates, messages, reports, email notifications, SMS notifications, app-based updates, or other communication according to the agreed service package.

Reports and updates are provided based on the information collected during calls and the systems used.

NivaCall makes reasonable efforts to ensure that reports and notifications are accurate and timely. However, NivaCall does not guarantee that every notification, message, SMS, email, app update, or report will be delivered without delay, error, or technical issue, especially where third-party tools are involved.

13. Confidentiality

NivaCall understands that call center and remote secretarial services may involve confidential business, professional, customer, patient, or client information.

NivaCall will take reasonable steps to protect confidential information and use it only for the purpose of providing the agreed services.

Confidential information may be shared internally with staff, agents, contractors, or service providers only where necessary to deliver the service.

This obligation does not apply to information that is publicly available, already known, lawfully obtained from another source, independently developed, or required to be disclosed by law.

14. Personal data and data protection

NivaCall processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation, where applicable.

When NivaCall collects personal data through its own website, forms, enquiries, and client communication, Mediatop Advertising Ltd acts as the Data Controller.

When NivaCall handles calls, appointments, messages, customer details, or caller information on behalf of a client, the client may act as the Data Controller and Mediatop Advertising Ltd may act as the Data Processor.

The client is responsible for ensuring that there is a valid legal basis for sharing personal data with NivaCall and for instructing NivaCall on how the data should be handled.

The client is also responsible for informing its own customers, callers, patients, clients, or users that their data may be handled by an external call center or remote secretarial service provider, where required by law.

Where necessary, the parties may enter into a separate data processing agreement.

For more information about how we collect, use, store, and protect personal data, please read our Privacy Policy.

15. Regulated professions and sensitive information

Where NivaCall provides services to doctors, clinics, lawyers, accountants, financial professionals, consultants, or other regulated professionals, the client remains responsible for complying with all professional, legal, regulatory, confidentiality, and sector-specific obligations that apply to their business.

NivaCall provides administrative call handling and communication support only.

NivaCall does not provide medical, legal, financial, tax, insurance, technical, or professional advice to callers unless this has been expressly agreed and is legally permitted.

Clients must not instruct NivaCall to provide advice, make professional judgments, diagnose, recommend treatment, provide legal opinions, approve transactions, or make decisions that require professional licensing or specialist expertise.

16. Call recording

Call recording may only be used where it is legally permitted, clearly communicated, and agreed as part of the service.

If call recording is used, the client may be responsible for ensuring that callers are properly informed and that the recording is lawful for the intended purpose.

If NivaCall does not use call recording for a specific service, this section applies only if call recording is introduced or agreed in the future.

NivaCall may refuse to record calls if the requested recording process does not comply with applicable law or internal standards.

17. Service availability

NivaCall will make reasonable efforts to provide services during the agreed working hours and according to the agreed package.

Service availability may be affected by public holidays, technical issues, telecommunication failures, internet outages, power failures, staff availability, force majeure events, platform problems, or other circumstances beyond our reasonable control.

Unless otherwise agreed in writing, NivaCall does not guarantee uninterrupted, error-free, or continuous service.

18. Service changes

NivaCall reserves the right to update, modify, improve, replace, or discontinue any part of its services, systems, tools, packages, pricing, or processes.

Where changes materially affect an active client service, NivaCall will make reasonable efforts to inform the client.

19. Cancellations and termination

Cancellation or termination terms may be stated in the relevant proposal, agreement, or invoice.

Unless otherwise agreed in writing, cancellation requests must be submitted by email to info@mediatopcy.com.

For monthly services, cancellation may apply from the next billing period unless a different notice period has been agreed.

If the client cancels after the service has started, the client may be responsible for payment for all services provided, time allocated, setup work, third-party costs, committed expenses, and non-cancellable charges.

NivaCall may terminate or suspend services if the client fails to pay on time, provides misleading information, requests unlawful work, breaches these Terms and Conditions, behaves abusively, or fails to cooperate in a way that makes service delivery unreasonable.

20. Right of withdrawal for consumers

Where a client is acting as a consumer and purchases a service online, by phone, by email, or through another distance method, they may have a legal right to withdraw from the contract within 14 days, where applicable under consumer protection law.

The withdrawal period may begin from the date the contract is concluded.

To exercise the right of withdrawal, the consumer must inform NivaCall by a clear written statement sent to info@mediatopcy.com.

Where the consumer requests that the service begins during the withdrawal period, the consumer may be required to pay for the part of the service already provided up to the point of withdrawal.

Where the service has been fully performed with the consumer’s prior express consent and acknowledgement, the right of withdrawal may no longer apply, where permitted by law.

Nothing in these Terms and Conditions limits any mandatory consumer rights that cannot be excluded under applicable law.

21. Refunds

Refund eligibility depends on the type of service, the package selected, the stage of delivery, the setup work already completed, and the terms stated in the relevant proposal or agreement.

Unless otherwise agreed in writing, payments for completed services, setup work, onboarding, call handling, monthly packages, administrative work, appointment management, and third-party costs may be non-refundable once work has started.

Where a refund is approved, NivaCall may deduct any completed work, time spent, transaction fees, third-party costs, committed expenses, and other non-recoverable costs.

22. Intellectual property

Unless otherwise stated, all website content, service descriptions, scripts created by NivaCall, documents, guides, templates, systems, processes, graphics, branding, logos, text, designs, and other materials created by NivaCall or Mediatop Advertising Ltd are protected by intellectual property laws.

The client may use materials provided specifically for their service only for the purpose for which they were provided.

The client must not copy, reproduce, sell, publish, distribute, modify, or commercially exploit NivaCall content, documents, templates, scripts, systems, or materials without prior written permission.

23. Client material and third-party rights

The client confirms that they have the necessary rights, licences, permissions, and consents for any material provided to NivaCall.

This includes business information, customer data, appointment data, scripts, logos, documents, website content, service information, and any third-party material.

The client agrees to indemnify NivaCall and Mediatop Advertising Ltd against any claims, damages, losses, or expenses arising from the use of material or data provided by the client that infringes third-party rights, breaches confidentiality, or violates applicable law.

24. Third-party tools and platforms

NivaCall may use, recommend, or integrate third-party tools, platforms, software, telephony systems, SMS tools, email tools, CRM systems, appointment systems, cloud platforms, analytics tools, payment providers, and other digital services.

NivaCall is not responsible for the availability, pricing, performance, security, policies, terms, downtime, errors, restrictions, or decisions of third-party providers.

The client may be required to accept the terms and privacy policies of third-party providers when using those services.

25. Links to other websites

The NivaCall website may contain links to third-party websites or resources.

These links are provided for convenience or informational purposes only.

NivaCall does not control and is not responsible for the content, privacy practices, security, accuracy, or availability of third-party websites.

The inclusion of a link does not imply endorsement, approval, or partnership unless explicitly stated.

26. Cookies

The NivaCall website may use cookies and similar technologies.

Some cookies are necessary for the website to operate correctly and do not require consent.

Optional cookies, such as analytics, advertising, tracking, or marketing cookies, may require consent before they are used.

You may be given the option to accept, reject, or manage optional cookies through the website’s cookie banner or settings.

For more information, please refer to our Privacy Policy and Cookie Policy, where applicable.

27. Results and service disclaimer

NivaCall provides professional call center, call answering, remote secretarial, appointment management, and communication support services.

However, NivaCall does not guarantee specific business results, sales, revenue, customer satisfaction, client retention, appointment volume, reduced workload, or any other specific commercial outcome.

Results may depend on many factors, including the client’s business model, demand, customer behaviour, service quality, pricing, availability, internal processes, call volume, and market conditions.

28. Limitation of liability

To the maximum extent permitted by applicable law, NivaCall and Mediatop Advertising Ltd shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss arising from the use of the website or services.

This includes, without limitation, loss of profit, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, missed calls, missed appointments, delayed messages, technical failures, platform restrictions, telecom failures, customer complaints, or interruption of business.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

29. Disclaimer of warranties

The website and its content are provided on an “as is” and “as available” basis.

NivaCall does not guarantee that the website or services will always be available, uninterrupted, secure, error-free, or free from viruses or harmful components.

We do not guarantee that the information on the website will always be complete, accurate, current, or suitable for every user’s specific needs.

30. Force majeure

NivaCall shall not be liable for any delay, failure, cancellation, interruption, or change caused by events beyond its reasonable control.

Such events may include, but are not limited to, acts of God, natural disasters, pandemics, strikes, war, civil unrest, government restrictions, regulatory changes, power failures, internet failures, telecom outages, platform outages, technical issues, supplier delays, illness, or other unforeseen events.

31. Indemnification

You agree to indemnify and hold harmless NivaCall, Mediatop Advertising Ltd, its directors, employees, agents, contractors, partners, and representatives from any claims, damages, liabilities, losses, costs, or expenses arising from your misuse of the website, breach of these Terms and Conditions, unlawful conduct, infringement of third-party rights, inaccurate instructions, or material and data provided by you.

32. Changes to these Terms and Conditions

NivaCall reserves the right to update, amend, or replace these Terms and Conditions at any time.

Any updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website or services after changes are posted means that you accept the updated Terms and Conditions.

33. Governing law and jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Cyprus.

Any disputes arising in connection with these Terms and Conditions, the website, or the services of NivaCall shall be subject to the jurisdiction of the competent courts of the Republic of Cyprus, unless otherwise required by applicable consumer protection law.

34. Contact information

If you have any questions about these Terms and Conditions, you may contact us at:

NivaCall | Call Center Services
Operated by Mediatop Advertising Ltd
Registered office: Kerkyras 16, Agios Dometios, 2369, Nicosia, Cyprus
Company registration number: HE423004
Email: info@mediatopcy.com